Cancellation & Refund Policy - SinamFor Events

Last updated: April 2026

1. Marketplace Structure

SinamFor provides tools for event creation, ticketing, and payment routing.

However:

• SinamFor is not the event organizer
• SinamFor is not the seller of tickets
• SinamFor is not the merchant of record
• SinamFor does not receive or hold attendee funds
• Organizers receive payments directly through their connected payment accounts

Organizers are fully responsible for all cancellation and refund obligations.

2. Organizer Responsibilities

Organizers must:

• Set a clear cancellation/refund policy for each event
• Process refund requests submitted by attendees
• Comply with consumer protection laws
• Respond to cancellation/refund requests promptly
• Handle chargebacks and disputes
• Maintain sufficient funds to cover refunds
• Honor refunds required by law or by this Policy

Organizers who fail to meet these obligations may be suspended or removed.

3. Refund Options (Organizer-Selected)

Organizers must choose one of the following refund options when creating an event:

• Option A: Refunds allowed for cancellations made up to 7 days before the event
• Option B: Refunds allowed for cancellations made up to 48 hours before the event
• Option C: Refunds allowed for cancellations made up to 24 hours before the event
• Option D: No refunds for cancellations

Default Policy: If no option is selected, Option B applies:
"Refunds are allowed for cancellations made up to 48 hours before the event."

Organizers may not create custom refund text unless approved by SinamFor.

4. How to Cancel a Ticket or Request a Refund

Attendees must follow this procedure:

Step 1: Submit a cancellation/refund request

Requests must be submitted through:

• The SinamFor app (if available)
• The organizer’s contact information provided in the ticket confirmation

Step 2: Include required information

Attendees must provide:

• Full name
• Ticket ID or QR code
• Event name
• Reason for cancellation (optional unless required by organizer)

Step 3: Organizer response

Organizers must:

• Acknowledge the request within a reasonable time
• Approve or deny the request based on their refund policy
• Issue the refund through their payment provider if approved

Important:
A cancellation/refund request is considered "submitted" at the time the attendee sends it, not when the organizer reads it.

5. Event Cancellations, Postponements & Rescheduling

This section distinguishes organizer-initiated changes from attendee-initiated changes.

A. Organizer-Initiated Cancellations

If the organizer cancels the event:

• A full refund must be issued to all attendees
• Refunds must be processed promptly
• Organizers may not charge cancellation fees

B. Organizer-Initiated Postponements or Rescheduling

If the organizer postpones or reschedules the event:

• Attendees may keep their ticket for the new date
• OR request a refund if they cannot attend
• Refunds are not automatic — attendees must submit a request
• Organizers must honor refund requests in this situation

C. Attendee-Initiated Changes

If an attendee wants to:

• Change their attendance date
• Reschedule their participation
• Attend a different session

This is not a valid reason for a refund, as long as the attendee eventually attends the event.

Organizers may voluntarily accommodate such requests, but are not required to.

6. Non-Refundable Situations

Refunds will not be issued if:

• The request is submitted after the refund window
• The attendee misses the event
• The attendee changes their mind
• The attendee reschedules themselves
• The event proceeds as planned
• The organizer has a "No Refunds" policy
• The attendee violates event rules

Organizers may issue voluntary refunds at their discretion.

7. Platform Fees

SinamFor charges a platform fee for each ticket sold.

• Platform fees are automatically deducted at purchase
• Platform fees are non-refundable, even if a refund is issued

This will be clearly displayed during checkout.

8. Disputes & Chargebacks

If an attendee cannot resolve a cancellation/refund issue with the organizer, they may:

1. Open a dispute with the payment provider
2. Report the organizer to SinamFor
3. Request SinamFor to review the case

SinamFor may intervene only in cases of:

• Fraud
• Abuse
• Repeated organizer misconduct

SinamFor does not issue refunds or reverse transactions.

9. Relationship to Other Policies

This Policy works together with:

• Terms & Conditions
• Privacy Policy
• Payment Processing Disclosure
• Community Guidelines

10. Contact Us

For support, contact us at:
Email: events-support@sinamfor.com
Website: https://sinamfor.com/