Audio/Video Call Privacy - SinamFor Events
Last updated: April 2026
This Audio/Video Call Privacy Notice ("Notice") explains how SinamFor ("we", "our", "us") handles personal data when you use the audio and video communication features within the SinamFor Events platform ("Services"). This Notice supplements our
Privacy Policy and forms part of our overall commitment to user privacy and safety.
By using our audio/video call features, you agree to the practices described in this Notice.
1. Overview
SinamFor provides real-time audio and video communication to support event interactions, meetings, and user engagement. These features are powered by third-party communication providers that deliver secure, low-latency streaming.
We prioritize user privacy and do not record or store call content.
2. What We Collect
When you use audio/video call features, we collect metadata only, including:
A. Technical & Connection Data
- Call start and end time
- Call duration
- Connection quality metrics
- Network type (WiFi, 4G, 5G)
- Device type and operating system
- Session identifiers
B. User Interaction Data
- Caller and receiver user IDs
- Join/leave timestamps
- Muting/unmuting actions
- Camera on/off status
C. Diagnostic Data
- Error logs
- Crash reports
- Performance metrics
We do NOT collect or store:
- Audio content
- Video content
- Screensharing content
- Private conversations
Your call content stays between participants and the communication provider’s encrypted channels.
3. How We Use This Information
We use call metadata to:
- Enable real-time communication
- Monitor call quality and performance
- Detect and prevent abuse
- Ensure platform safety
- Improve audio/video features
- Troubleshoot technical issues
We do not use call data for advertising or profiling.
4. Third-Party Communication Providers
Our audio/video features are powered by trusted third-party communication providers.
To protect flexibility and security, we do not publicly name specific providers unless legally required.
These providers may process:
- Connection metadata
- Device information
- Network diagnostics
They do not receive or store:
- Payment information
- Event ticketing data
- AI prompts
- Sensitive personal data unrelated to call functionality
All providers operate under strict confidentiality and data-processing agreements.
5. Security & Encryption
Audio and video streams are transmitted using:
- Encrypted channels
- Secure real-time protocols
- Industry-standard security measures
We take all reasonable steps to protect your data, but no communication system is 100% secure.
6. User Responsibilities
You agree not to:
- Record calls without consent
- Share harmful, illegal, or explicit content
- Harass or threaten other users
- Impersonate others
- Use calls for spam or fraud
Violations may result in account suspension or removal.
7. Abuse Reporting
If you experience harmful behavior during a call, you may report it to SinamFor.
We may review metadata and take appropriate action, including:
- Warning users
- Restricting features
- Removing accounts
- Notifying authorities (in severe cases)
We cannot access or review call content.
8. Data Retention
We retain call metadata only as long as necessary for:
- Security
- Fraud prevention
- Diagnostics
- Legal compliance
We do not store audio or video recordings.
9. International Data Transfers
Call data may be processed in multiple regions depending on infrastructure.
We implement safeguards such as:
- Secure hosting environments
- Standard Contractual Clauses (SCCs)
- Encrypted transmission
This Notice works together with:
By using the platform, you agree to all linked policies.
11. Changes to This Notice
We may update this Notice from time to time.
We will notify users of significant changes.
For questions or concerns, contact us at:
Email: events-support@sinamfor.com
Website: https://sinamfor.com/
